Product and Services

Services

  • Software development
  • Project Management
  • Software Support
  • Hardware Support
  • Procurement
  • Shipping

 

Shipped by Seller

For items shipped by seller, you are responsible for servicing and communicating with the customer. For any inbound customer inquiries or questions, we ask that you respond to all messages within 48 hours or before the end of next business day, whichever comes first. We do recommend a 24 hours response time to all customer messages, as your response time does impact your overall Seller Performance Measurement, If a customer’s inquiry or question is not addressed within the allowed response time period, Eshoppy customer service will step in as necessary to respond to or resolve the issue at our discretion on your behalf. You are not required to have a local customer service support by phone, as long as you have a valid customer service e-mail address in which customer can reach you and receive timely responses from.

 

Shipped by Eshoppy

Eshoppy will provide 24-hour customer service on your behalf in local languages through email and chat, with selective countries offering local language phone support. Eshoppy return service is automatically provided on all SBN orders. With local language customer service and return processing (local return address in selective countries), you can be sure that customers are provided with world-class customer service. Eshoppy simplifies international customer service, so you can focus on growing your business.

The Standard membership is always free! If you have upgraded to a GOLD or PLATANIUM membership you will be billed monthly on the credit card (U.S. and international credit cards accepted) that is on file for your seller account. Your card will be billed on the 15th  of each month for the upcoming calendar month.

 

PAYMENT

Merchants are paid every Friday on a Net 15 days term for all orders that shipped in the Eshoppy system. Funds are deposited directly into your specified account after two weeks via ACH transfers or Direct Wire Method, so you will typically receive payment between 15-21 days. Payment details will be emailed to you fortnightly , and you can also access each settlement under your Seller Portal account.

The Standard membership is always free! If you have upgraded to a GOLD or PLATANIUM membership you will be billed monthly on the credit card (U.S. and international credit cards accepted) that is on file for your seller account. Your card will be billed on the 15th  of each month for the upcoming calendar month.

 

Shipping

You are allowed 72 hours to ship an order upon receiving order confirmation from us. After 72 hours, orders will auto-void and you will not be paid, regardless if you have shipped the merchandise or not.

 Fulfilling orders within 72 hours is the responsibility of our sellers.

 

30 days Warranty

When customers purchase items from Eshoppy Marketplace sellers, we want them to be confident that they will receive the level of customer service they’ve come to expect from Eshoppy. With that in mind, we offer the Eshoppy Marketplace Guarantee for purchases made from our third-party sellers. With the Eshoppy Marketplace Guarantee, if a customer meets the requirements below, they may be eligible for reimbursement of the purchase price of any item they purchase from a Eshoppy Marketplace seller, up to $1,000.

To be eligible for the Marketplace Guarantee, customers must meet all of the following requirements:

1.         The customer ordered an item from a only ESHOPPY Marketplace seller.

2.         TThe item was (a) never received by the customer or (b) received by the customer but is damaged, defective or materially different from what was displayed on the Eshoppy.com website by that seller.

3.         If the item was damaged, defective or materially different, the customer has notified the seller within 7 days after they received the item.

4.         Customer returned the item, including all component parts in its original condition to the seller.

5.         The seller did not refund the amount the customer paid for the item (net of any reasonable restocking charge imposed by the seller).

We at Eshoppy will do our best to approve or deny any request under the Eshoppy Marketplace Guarantee within 1 or 2 weeks. Processing of claims may be shorter or longer depending on the complexity of the claim and the volume of claims received, however, customers generally will receive a response to their claim within one (1) week after the claim is filed on Eshoppy.

 

Note: If a customer refuses the package, please retain proof of package refusal with the shipping carrier. If a customer returns the package, please ensure the return shipment has tracking information. The customer’s claim may not be covered if there is no proof the package has been refused or returned.